Introduction
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services. Please take a moment to read it carefully. By using our service, you agree to the collection and use of information in accordance with this policy. We may update this policy periodically, so please check this page for any changes.
Information We Collect
We collect different types of information to provide and improve our service to you. This includes:
- Account Information: When you create an account, we collect information such as your email address, and profile details.
- Usage Data: We automatically collect information on how you access and use our service, including device information, IP address, and browsing behavior.
- Redirect and Bot Analytics: When someone visits a Hartlink redirect, we may collect the timestamp, link identifier, referrer, user agent, IP address, redirect outcome, and automated traffic classification so link owners can measure real traffic and identify blocked, captured, or honeypotted bot activity.
- Communications: If you contact us directly, we may receive additional information such as the content of the messages or attachments you may send.
How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our service.
- Improve and personalize your experience with our service.
- Communicate with you, including sending updates, notifications, and support messages.
- Analyze usage to understand how our service is being used and make improvements.
- Prevent fraud and enhance security for users and Hartlink.
- Detect automated agents, crawlers, and other suspicious traffic so we can filter redirects, protect linked content, and provide account-level analytics about captured robotic traffic.
Sharing of Information
We do not sell your personal information. However, we may share information about you in the following circumstances:
- With service providers that help us provide our services (e.g., hosting, analytics, and customer support).
- When required by law, to comply with a legal obligation or in response to a lawful request from public authorities.
- In connection with a business transaction, such as a merger or acquisition, where your information may be transferred as part of the assets.
- With your explicit consent to share the information for a specific purpose.
Data Security
Protecting your data is important to us. We use industry-standard security measures, including encryption and secure server hosting, to safeguard your personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain raw redirect request fields, such as IP address, referrer, and user agent, only for the period needed to provide abuse prevention, troubleshooting, and recent analytics. Our default retention period for these raw click event fields is 90 days, after which they are anonymized while preserving aggregate counts, timestamps, traffic classifications, and link-level analytics. Aggregated analytics may be retained while the related link or account remains active.
Your Choices
You have certain rights regarding the information we collect and use. These include:
- Account Information: You can update or delete your account information at any time by logging into your account settings.
- Access and Deletion: You can request access to, correction, or deletion of your personal information by contacting us at the email below.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at info@hartlink.app.